FAQs

This information is located within the loan record.  Click here for more information.

While there is an option to delete a User, we do not recommend using it. Instead, we suggest you switch the User to inactive so you can keep their activity log. When deleting a User, this information will be lost.

The primary account owner will need to reset a User password from the Manage Users tab.  If certain credentials are entered when creating the User then this will allow the User to reset the password. Contact the Credit Union for more information.

The Switch Account must be created on whichever account you are logging into.  Typically you would create the Switch Account on the account you log into most frequently.

No, the primary owner will need to add a joint owner as a User for the service.  Click here for instruction.

A verification code is sent to the primary contact information on file.  Contact the Credit Union at 800-331-6268 if you need assistance.

Usernames may not contain the account number, must be 8-32 characters long, contain one letter and number, and no special characters. Passwords may not contain any part of the username, must be 8-32 characters long, contain one capital and one number, and the following special characters: !@#$%&(),/;=?[]{}.

The digital banking service utilizes Edge, Chrome, Safari and Firefox browsers.

You create the permissions a user will have to the account.  Be sure to review all privileges and select accordingly as the account owner is responsible for all User transactions.

By enabling Face or Fingerprint ID, you can log in quickly and securely. Once your device has been registered, you may log in without entering a security code every time. However, as an additional layer of security, you may be prompted to enter a code on occasion. 

To “Switch” between accounts - On a Mobile device, tap the Menu at the bottom of the screen. Tap on Switch Profiles and select account. On a Desktop, click on the User icon on desktop. Click on Other Profiles and select account.

Error code 1020 occurs if you are trying to access digital banking through a Virtual Private Network(VPN) session.  Disabling the VPN session before accessing digital banking should remove the error.  Rest assured, your account information is encrypted between your device and the digital banking platform. This provides the same level of encryption as a virtual private network, protecting your sensitive banking data. If turning off your VPN doesn't work, try a different internet connection and confirm that you're using a supported browser. 

Error code 16 occurs when the location you are trying to access the the site from has a blocked country code.  Contact the Credit Union for additional questions.

You can make a loan payment within the loan record or you can go to Transfer.  Click here for more information.

The Credit Union's routing number is 302386765.  

Note: Incoming wires require additional routing information.  Please contact the Credit Union.