Frequently Asked Questions
How do I enroll?
You must be enrolled in Online Banking to enroll for Bill Pay. Once you/ve logged into Online Banking, click the Bill Pay tab to complete your enrollment.
Which types of accounts are eligible for the service?
Consumer and business checking and savings accounts are eligible for the service.
Why when I click on Bill Pay in online banking does it state “Sending to Bill Pay” but nothing happens?
- Check to make sure pop up blockers for your internet browser are disabled. If you are unsure how to do this, you can google “How to check pop up blocker in (name of browser you are using).
- Your user may be disabled if there has been no activity in the last 6 months. You will need to enroll in the service again.
- Contact the credit union if you are unable to resolve the issue.
How do I reset my security questions?
You will need to contact the credit union to assist you with your security questions.
Can I increase my payment limits?
Yes, you will need to contact the credit union to request an increase.
What types of payments can I make?
You can pay bills, individuals, or transfer funds to an account you have elsewhere.
Why is my Bill Pay account deactivated?
For security, your BIll Pay account will be deactivated after six months of inactivity. If you've become deactivated, call us at 800-331-6268.